Last updated: September 2026
Estuary Joinery is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our bespoke joinery services.
Who We Are
Estuary Joinery provides bespoke joinery services, including made-to-measure kitchens, fitted furniture, media walls and other custom joinery solutions.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our website.
Information We May Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Home, project or business address
- Details about your proposed project
- Measurements, plans, photographs or other information you provide relating to a project
- Information submitted through our website forms
- Correspondence between you and our team
- Technical information such as your IP address, browser type and device information
How We Collect Your Information
We may collect personal information when you:
- Contact us by telephone or email
- Complete an enquiry or contact form on our website
- Request a quotation or consultation
- Provide information about a proposed joinery project
- Become a customer
- Communicate with us during the design, manufacture or installation process
- Visit and interact with our website
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Discuss your requirements and proposed project
- Arrange consultations or site visits
- Prepare estimates and quotations
- Design, manufacture and install commissioned work
- Manage our relationship with customers and suppliers
- Process payments and maintain financial records
- Provide customer service and aftercare
- Meet our legal and regulatory obligations
- Improve our website, services and customer experience
- Protect our website and business against fraud, misuse or security threats
Our Lawful Basis for Processing Your Information
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on the circumstances, we may rely on:
- Contract: where information is required to provide a quotation, carry out work you have commissioned or fulfil an agreement with you.
- Legal obligation: where we are required to process or retain information to comply with the law.
- Legitimate interests: where processing is reasonably necessary to operate and improve our business and does not override your rights.
- Consent: where you have specifically given us permission to use your information for a particular purpose.
Sharing Your Information
We do not sell your personal information.
Where reasonably necessary, information may be shared with trusted third parties who assist us in providing our services or operating our business. These may include:
- Suppliers and manufacturers
- Subcontractors and other trades involved with your project
- Delivery and installation providers
- IT and website service providers
- Payment and financial service providers
- Accountants, legal advisers and other professional advisers
- Government authorities or regulators where required by law
We only share information where there is a legitimate reason to do so and expect third parties handling personal information on our behalf to keep it appropriately protected.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any legal, accounting, contractual or reporting requirements.
The length of time information is retained may vary depending on the nature of our relationship with you and the services provided.
Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the site and improve the experience we provide.
Some cookies are necessary for the website to function. Other cookies, including certain analytics or marketing cookies, may only be used where appropriate consent has been provided.
You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.
Third-Party Websites
Our website may contain links to websites operated by other organisations. We are not responsible for the content, security or privacy practices of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
Your Data Protection Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of how your information is processed
- Object to certain types of processing
- Request transfer of your information where applicable
- Withdraw consent where we rely upon consent
These rights are subject to certain legal conditions and exemptions.
Contacting Us About Your Information
If you have any questions about this Privacy Policy, how we use your information or would like to exercise your data protection rights, please contact Estuary Joinery using the contact details provided on our website.
Complaints
If you are unhappy with how we have handled your personal information, please contact us first so that we have the opportunity to investigate your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page.